Tag Archives: business reputation

Online Reputation Management, Part 3 — Dealing with the Negative Review

Posted on November 3, 2011 by in Marketing, Networking

You’ve started encouraging your customers to post reviews online and their opinions are pouring in. You’ve got four-star and five-star reviews aplenty…but what happens when you get that one-star review? It’s difficult—excruciating, even—to read a scathing review that attacks everything you’ve worked so hard to build.  However, that negative review isn’t nearly as bad for [...]

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Online Reputation Management, Part 2 — Improving Your Business Reputation

Posted on November 2, 2011 by in Marketing, Networking

You’ve got a business website, you’ve set up Google alerts for your company, and you’ve got registered business usernames on every social media site imaginable. You’ve got legions of satisfied customers…but you still don’t have any reviews, and a Google search of your company only reveals the things you’ve created. So how do you translate [...]

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Online Reputation Management, Part 1 — Learn What Your Customers Are Saying About You

Posted on November 1, 2011 by in Marketing, Networking

“A reputation for a thousand years may depend upon the conduct of a single moment.” – Ernest Bramah It’s taken your business ten years to earn a good reputation. It takes just one negative interaction to destroy it. The Internet changed everything about how we choose which businesses to use. Potential customers search Google for [...]

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